by ditylmb » Fri Oct 31, 2003 2:19 am
The Purrforma is, in a word, a bad joke. My strong recommendation is to not buy it. I ordered mine from Petco and set it up per their instructions, and the unit jammed on the first cycle before any of our cats had used it. Thereafter, over the course of the next several days, I would say the unit successfully worked no more than 10% of the time. The unit is now packed up and will be returned to my local Petco store shortly. In looking at the unit, I would say that it is virtually impossible for it to work correctly. As well, I called the Petmate technical support line for assistance, and was routed to voicemail. I left a message several days ago, but my call was never returned. My suggestion is to sell Petmate stock short.