I purchased my CatGenie in April of this year -- you cannot pry this thing outta my cold, dead hands. Is it perfect? No ... but no system is perfect. My unit works completely as advertised and I do not hesitate to recommend it to everyone. (In fact, I still have a hard time believing that I get this excited about a litterbox!)
The biggest challenge faced by CatGenie adopters is the acclimation period: we know cats are picky and some just refuse to use it (or even recognize it as a litterbox). I have three cats right now, one kitten just added a few weeks ago. It took about a week for her to understand that the CatGenie is her toilet; but once she figured that out, she has been using it without fuss ever since. (I run two automated-cleanings a day; I encounter the occasional clog due to my long-haired persian whose father -- my husband -- never brushes. /sighs)
I did a lot of research when I decided I was tired of the scooping, the smell, the dust everywhere and carrying heavy containers of litter upstairs every few weeks. When CatGenie began offering a 90-day trial period and 4-year warranty, I took the plunge and could not be happier about my decision. Again, it ain't perfect, but it's damned-well as close to perfection as a self-cleaning, automatic litterbox is going to get; I have accepted the 7-minutes of attention a month required by the unit (in the form of shaking the hose if clogged, installing a new cartridge or adding some fresh granules) in exchange for a scoop-free, dust-free, never-have-to-even-see-the-poop existence with my beloved cats.
My opinion: try it! What have you to lose? You have 90-days to test-drive it and make your own opinion. Any problems, and their excellent customer service will take care of you. Don't like it? Send it back for a full refund. I, for one, believe this is an awesome product that every cat owner should at least see for themselves. But that's just me.
