Processor won't move Genie Arm...

The CatGenie is the only self-cleaning box on the market. An evolution of the LitterFree design, it connects to your household plumbing.

Re: Processor won't move Genie Arm...

Postby PavedOver » Thu Feb 04, 2010 12:01 pm

the wheel that is attached to the scooper shaft needs to be fastened tight to it. if the wheel turns and the scoop doesn't move the problem it is the arm not the controller. call cust service to see if you can buy the part. the worst would be no. the guarantee is for free parts so maybe you can just buy it.
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Re: Processor won't move Genie Arm...

Postby bigguy82 » Fri Dec 10, 2010 3:21 pm

This may be a few months out of date, but I thought what helped me might help others.

I opened my processor thinking I would check out the capacitors and arm motor. I discovered the lock pin connecting the arm motor to the gear had snapped off. Replacing this pin fixed all my trouble w/ the unit. I have to admit, there was a little bit of finger crossing as I painstakingly reassembled the processor, but in the end it payed off.

Now I cant believe I waited so long to try and repair this thing. Of course I only attempted b/c mine was out of warranty, but I hope this helps someone else.
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Re: Processor won't move Genie Arm...

Postby 2cats2dogs » Sat May 28, 2011 6:31 am

And mine broke, but I can't find a drive pin that fits at Lowes, so I've ordered from a internet site several sizes. Also inquired of the CG folk about buying an arm for a 60 or 120 and they said they only supply them free to registered owners of 120's or very recent 60's. *^)(^^&%%&*^#$
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Re: Processor won't move Genie Arm...

Postby CatGenius » Sat May 28, 2011 6:34 pm

Replacing the resistor is of no use, neither is replacing any of the capacitors.
In cheap or intensively electronics, capacitors can dry out and stop doing what they're made for, but not the type used in the CatGenie. The resistor is well dimensioned to handle the load under normal conditions, so if it's burned it's just an effect and not a cause.

The scooper motor has two coils in it to move the arm. These coils carry 115VAC at 60Hz. Unfortunately the coils are not cast in resin, as is quite common for this type of motor. This leaves room for the wires of this coil to vibrate at the 60Hz presented. Because of this, two things can happen:
1. One of the wires breaks, stopping your scooper arm from working properly.
2. The wires rub against each other, damaging the insulation and shorting part of the coil. This will increase the load on the resistor, burning it out eventually.

You can open the motor and check for broken wire a the terminal or on the surface. Rubbing the coil along the winding direction, tightening the winding sometimes helps, but this is really advanced repairing and usually only has a temporary effect. The best way is to have your processing unit repaired or swapped by PN.
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