Automatic Litterbox Central

You call that an upgrade... lol. Thats a Joke... your basically charging everyone full price with the exception that they get a $100 credit upon receipt of the old CPU.

Thats not an upgrade, thats an exchange with a slight benefit of trading up. Going by those rules alone thats like paying $529 for the Cat Genie. This is where the math comes in.

$300 for the original CG plus $329 for the new 120 model minus $100 for the return of the old CPU which brings a grand total of $529. Now while that may seem fair to you guys thats nothing but a joke... it's like buying two CG's but only getting the use of one since the old CPU is getting returned. If anything you guys are ripping the customers off and hoping they buy before they bitch.
----- Original Message -----
From: Gigi Reynolds
To: Andrew McNamara
Sent: Sunday, July 12, 2009 9:40 PM
Subject: RE: 120 Upgrade


Andrew,



Thank you for your interest in the CatGenie 120.

You spoke, we listened, I hope that you are as excited as we are!

The price of the CatGenie 120 Tabby package is $329 plus free shipping

Upon receipt of your Processing Unit, you will be credited $100 to the credit card that you purchased it on ,costing you only $229

See the rest of this great value below:

How to Upgrade to the CatGenie 120

On August 1, 2009, our first large shipment of CatGenie 120 models arrives to accommodate you, our loyal CatGenie customers who wish to upgrade to the 120. This gives you a chance to use up some SaniSolution 60-wash Cartridges and to decide if you would like to upgrade.



Your old Processing Unit has a Trade-In Value of $100.

1) Starting in August, current CatGenie Owners can upgrade on the CatGenie website at CATGENIE 120 UPGRADE. As a current owner, you would only purchase the CATGENIE 120 UPGRADE PACKAGE at the price indicated. You'll receive $100 when you return your old Processing Unit. We can recycle it properly and completely. Do NOT return the rest of your CatGenie. Better to recycle it locally as it costs more to ship than the plastic is worth.



2) Your CATGENIE 120 UPGRADE includes the completely new CatGenie 120 Model and new Manuals. You’ll also receive the 120 Cartridge, 2 boxes of Granules (a $75 saving on supplies) and a free Maintenance Treatment. All shipping is FREE. Within 2 days of your purchase, we'll email to you a Prepaid, Fed Ex Return Label to use for returning your old Processing Unit. The Total Value of all extras is $125



NOTE: Your current 60-wash, green SaniSolution Cartridge does not work in the CatGenie 120. And 120 SaniSolution Cartridges won't work in your current CatGenie. However, you can send back the 60-wash Cartridges (ONLY THOSE STILL IN ORIGINAL WRAPPING) for an exchange of equal OR GREATER value of the 120 Cartridges. BTW, Your GenieDome and Sidewalls do fit the 120 model.



3) When you receive your 120, set it up and run it. Try the new Cat Activation program! From the day that you receive your CatGenie 120 package, you’ll have more than a year's worth of Granules. And depending on the number of cats (up to three) in your home, your 120 Cartridge will last from 1 to 3.5 months.



4) Carefully pack and return your old Processing Unit to receive the $100. We can only credit your $100 to the exact Credit Card used to purchase your CatGenie 120. When you send back your Processing Unit, use the prepaid, Fed Ex Return Label that we email. The prepaid Label is good for 10 business days from when we send it to you. You must make sure that your Name, the Order Number of your CatGenie 120, and your new Serial Number from the 120 Processing Unit is on the label or the box.



NOTE: If don't use the free, prepaid label for shipping your old Processing Unit, please, for your own protection, USE A TRACEABLE METHOD. We cannot credit what we don't receive or can't track.



5) Once your Processing Unit comes in to us AND we know that it is from you, we will credit your $100 within 10 business days.


We will exchange your old cartridges for equal or better new 120 cartridges if you pay shipping if you upgrade







Gigi Reynolds



V.P. Customer Services and Operations



PetNovations

"Home of the CatGenie"

705 General Washington Ave

Suite 100

Norristown, PA 19403

888-SELFWASH Ext. 132

(610) 994-2103 Ext. 132





From: Andrew McNamara
Sent: Friday, July 10, 2009 2:26 AM
To: Support Support
Subject: 120 Upgrade



Whats the current upgrade price for people that own the "old" units and would like to get the 120 model ?

seabee570 wrote:I agree 100 percent with andrew...I just got the old model,the public should have been notified that the new model was coming out.so
original cat genie= 300
new cat genie==== 329
total=629
return of old unit=-100
my cost------------529
WHAT A CRAPPY DEAL....I WILL NOT UPGRADE.......AND KEEP RESETTING AND REFILLING THE CARTRIDGES TO SCREW THEM...
I AM ALSO USING RAINWATER TO FILL THE GENIE...ANYBODY INTERESTED,I CAN TELL YOU HOW,I PURCHASED A SMALL PUMP, AND A FILTER,AND IT WORKS LIKE A CHAMP.I WILL HAVE PICTURES LATER,AS SOON AS I GET EVERYTHING MOUNTED IN PLACE.

You call that an upgrade... lol. Thats a Joke... your basically charging everyone full price with the exception that they get a $100 credit upon receipt of the old CPU.

Thats not an upgrade, thats an exchange with a slight benefit of trading up. Going by those rules alone thats like paying $529 for the Cat Genie. This is where the math comes in.

$300 for the original CG plus $329 for the new 120 model minus $100 for the return of the old CPU which brings a grand total of $529. Now while that may seem fair to you guys thats nothing but a joke... it's like buying two CG's but only getting the use of one since the old CPU is getting returned. If anything you guys are ripping the customers off and hoping they buy before they bitch.

Pelvis Popcan wrote:Finally, I found this very interesting:

http://www.catgenie.com/about-catgenie/120-model/



I'm already confused as to whether you're supposed to run the "pouch," "cartridge," or both?

I'm still pretty upset about the removal of the new hand & scrubber however. I was planning on ordering that shortly. That doesn't seem very customer friendly to me.

psu1994ca wrote:

I disagree with both of you. YES...for people that purchased in the past 6 months it is not much of a deal... BUT can you site ANY product or industry that will just give you an upgrade for free (when an actual physical product is involved.. ie. Not software)? You understand at some point they are going to launch a new model... if you bought the Samsung LCD TV in December for Christmas... do you expect them to send you a new LED TV they released in Jan? Do you think they should or would give you any rebate? The new Iphone came out in June... if you bought the 3G in Feb.. guess what NO UPGRADE FOR FREE...

YOU DO NOT have to upgrade! NOW if you are like me and you have had your unit for 3 years... it may make sense to take the upgrade. I actually bought a new unit 2 months ago from Costco... then I read that the new unit was coming... so I returned it. If your unit is that new... just USE it. DO NOT UPGRADE. It is not like the new unit is dramatically different.

I see people crying in here that they took down the hopper upgrade... HOW LONG should they have left this up there? It has been up there for what 7 months now? WHY do you NOW need to upgrade the hopper? You clearly knew about it for months leading up to this because you noticed they removed it. That is how the real world works... they can not give everyone a new model.

The way I look at it is.. it is a great deal for people that have been long term customers... it is a fair deal for customers that have had the unit for over a year... and if your unit is less then a year old... KEEP it and use it for a couple more years! Guess what.. in 2 years when your unit is old they will have a new one!

Stop the crying

jeepshots wrote:No way for the new user to upgrade the pieces-parts.

Personally, I think they oughta leave the hopper upgrade on the website, to service anyone that owns the CG 60 (or whatever you want to call it). I bought mine used off eBay. Paid 'em $250 for it. I got a deal, they got more than turning in just the processor to PN. I didn't want the new CG, I wanted the old one. But I wanted all the upgrades - thankfully, they were still up on the website. So, what happens when somebody sells their old CG on eBay now? No way for the new user to upgrade the pieces-parts.

psu1994ca wrote:

Personally, I think they oughta leave the hopper upgrade on the website, to service anyone that owns the CG 60 (or whatever you want to call it). I bought mine used off eBay. Paid 'em $250 for it. I got a deal, they got more than turning in just the processor to PN. I didn't want the new CG, I wanted the old one. But I wanted all the upgrades - thankfully, they were still up on the website. So, what happens when somebody sells their old CG on eBay now? No way for the new user to upgrade the pieces-parts.

1. You did not get a deal since you could have purchased the unit NEW from Costco for $279 delivered with 5 Sanisolution and 2 boxes of granules.
2. The new unit would have come with the NEW Hopper and the Scrubber.
3. Name another product out there that offers FREE (do not wast time saying it is not free since you pay $4.99... the parts are worth more then that) upgrades to legacy or even current physical products?

Do not get me wrong... I do not think they offer them for free because they are such a great company... they do it because it also benefits them... the more people that switch to the new hopper... the less calls they get with issues. The less issues there are the more likely you are to continue using the product and buy new ones.