Automatic Litterbox Central

RobDiablo wrote:I just got word from a friend that Cat Genie has sent cease and desist orders to anyone who is making and selling reset devices or face a lawsuit. What the f@*k!?

Pelvis Popcan wrote:
It appears PetNovations has strong-armed and bullied members here into removing their posts, despite the fact that they were all within their legal rights and 100% followed the standards of reverse engineering.

Not cool at all. PetNovations may not like it, but it is completely their fault that they decided not to include any security features whatsoever in their cartridge system.

As much as I love my CatGenie, PetNovations as a company has crossed the line, and has completely lost my respect. In fact, their tactics of bullying forum members here might actually be illegal in the USA. This company really has a lot to learn.

I plead to the administrators of the board to please restore the censored posts.

CatGenie wrote:Pelvis, I wish you apologized with as much energy as you attacked us.

I would hope by now, people would see that we are a very honest and straightforward company that would not censor posts. In fact, if you recall Pelvis you wanted posts you made that were not very pleasant about us removed and we said no. Why? Because all of us here at PetNovations not only believe in our product but we also believe in the integrity of our customers words and believe that while we prefer to hear the good, we MUST hear it all--and that is what drives us to never be satisfied and to continue to innovate.

We have and always will stand behind our product. We try and answer tough customer questions and spend time on forums like this one and others to interact with people and never lose our ability to listen. Additionally our dedicated customer service representatives are available by phone 7 days a week, 14 hours each day and we will continue to do so, because we care about our current and future customers. While it may sound hokey, we believe that the CatGenie will one day be THE cat box for everyone. We hope that you support us in this mission and bring cat sanitation into the 21st century.

While I cannot say we support what you are doing, I can say that while cartridge sales are a part of our business model, they are also important to the safe function of the CatGenie. We have already had people try to refill and ruin their floors, gummed up the inside of their unit etc. That is why we sell a cartridge that is sealed with a safe but effective cleaning solution that has been tested to ensure that is not just safe for people, but just as safe for our target user your cat.

We are a start-up company that believes that we have the solution to the litter box and while the CatGenie is far from perfect we do know that it is pretty damn great and will only get better and better. We are only just half way through our 2nd year of business and I personally think our product is pretty amazing and I speak not only as an employee, but also as the longest running CatGenie user in the USA.

We have plenty of things planned that we think will make people want to buy cartridges and that is our goal. We hope you support us not because you have to but because you want to.

Stay tuned!

locomanjim wrote:So whats next CG are you going to bully CRS crafts for selling pvc pellets that work in the CG. Or the rock tumblers who sell pellets on ebey that work great in the CG. Try telling the truth on your web page 12.50 a cleaning cartridge, IN A 12 PACK...LOL How about putting that on your web page ! If i put out 150 bucks I will use some one else cleaner and use your cleaner to flush mine out before sending my unit back in to you, when my unit breaks like the cheap pin you use for the grabber arm. Why not buy out the reset devices and sell the cleaning liquid in gallon jugs, plugs and reset devices available to the public. THATS CALLED GOING GREEN! Think you can stop me from building my own reset device. YOU failed to set a security device that would have been against the law to decode and break, you used a standard eeprom almost any idiot can reprogram, that was your fault! I switched to CG to help stop the land fill of cat litter but your big green cleaning liquid box filled with aluminum is no better. So I purchased a CG reset device, buckeye 256 rose quat, I bypassed your cartridge and IF your eeprom goes bad I have 4 more to take its place. I have now even found a place to get your Silicone plugs. Face it CG you did not do your home work, your idea is great your security Stinks( insert other s work were stinks is- UCKS) and now you try to blame the other guy for your fault. In two years when my warranty is up and my CG dies Im going back to litter or someone elses machine! GO GREEN, FIX YOUR PROBLEMS AND YOUR LOYALTY WILL RETURN, DIDN'T BUSINESS SCHOOL TEACH YOU ANYTHING.