Automatic Litterbox Central

Dear Ms. XXXX,
Thank you for the prompt return of your processing unit, serial number 6687856. We apologize if you had issues with your CatGenie. Upon inspection by our technical department we have found the following evidence forcing us to void the warranty of your unit.
1. Cartridge Tampering and Non CatGenie Solution – There is evidence of corrosion and residue not that of an authorized cartridge or anything manufactured by PetNovations Inc. The solution used ate through silicone, repetive insertion of a the cartridge damaged needle, pieces of nipple from cartridge clogged into needle. Resulting in it ruining the motors and the boards.
2. Results- had to scrap in its entirety.
3. Pictures on file.

Please note that our posted policy states that such actions void our warranty policy (see below)
A. This two year limited warranty (four year if buyer purchased extended warranty) is valid for the Warranty Period and applies only to replacement of the parts found to be defective in material or workmanship. This warranty does not apply to damage due to misuse, abuse, neglect, alteration or the use of any unauthorized attachment; nor damage caused by use of an electrical circuit not specified on the CatGenie product.
You are prohibited from using the software or the hardware comprising the CatGenie except as expressly intended by PetNovations, Inc. Any modification of the CatGenie, including, for example, by using a device that resets the counter embedded on the CatGenie cartridges, or power converters is unauthorized, voids the warranty set forth above and exceeds the scope of the license granted to you by PetNovations, Inc. You will be solely responsible for any damage, harm or loss related to your misuse or unauthorized use of the CatGenie. Further, PetNovations, Inc. will seek full remuneration for any damage, harm or loss incurred by PetNovations, Inc. related to your misuse or unauthorized use of the CatGenie.


Sincerely,
PetNovations Technical Support Department

Scrubbythecat wrote:
Solution used: TripleTwo
Dilution: 5 oz per cartridge with water 10 oz water

Not regular poster but a regular reader. I thought I should pass this along to others:

When I first called, I told them there was some rattling inside my processing unit when it ran. Customer service walked me through and listened to it run and sent me a new processing unit when they heard the noise. I sent back the processing unit and about a week later I received the letter above.