CatGenie wrote:3. Warranty is not transferable. "PetNovations, Inc. warrants this product and all parts thereof, except as set forth below ONLY TO THE ORIGINAL PURCHASER AT RETAIL to be FREE FROM DEFECTIVE MATERIALS AND WORKMANSHIP...."
CatGenie wrote:Tiglo, this is an appliance and appliance warranties are not usually transferable to a second owner so if you're buying secondhand (or selling), keep it in mind. And when you get a gift like this, you usually get a gift receipt or the person gives you the receipt in case it does not fit or the cats do not like it etc. they will need to return it to the store us to get a refund.
CatGenie wrote:Our Customer Support has been asked a few questions regarding the CatGenie warranty and since there was some confusion I thought I would post here.
1. Warranty begins from date of purchase. It is always best to register the waranty/ serial number at CatGenie. http://www.catgenie.com/warranty/login/
Or, for any other reason, like getting new cats that won't use it, or moving, and no place to connect it in the new house. So, we can't sell it for anywhere near what we paid because the new buyer gets no warranty, and we can't return it because it's past 90 days? Not to mention the fact that if it isn't being used, you don't get revenue from supplies.
spaceshare wrote:I know, I don't have a Catgenie so I probably should get my behind back to the LR forum BUT... my goodness, if I bought a washing machine and then moved, could I send it back after the warranty period because it doesn't work in my new house??? If I had an older child and bought them a bike, and they left home, and I gave the bike to my younger child and they didn't like it, could I send it back... Or, if I bought a new computer printer and put it in the closet... Well, you get the picture. Why would we expect the CG producers to bend over backwards to fit all of our little scenarios? They were brave enough to take on this project called the Catgenie... That's probably brave enough!
Seems to me it's in PetNovations best interest to keep each CG that's been sold working daily in someone's home and consuming supplies, even if the original buyer sold it because it didn't meet their needs or their needs changed.
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